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We'd love to hear from you!



(412)  580-4985

Don't hesitate to reach out with any questions or concerns!

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  • How do I care for my soap?
    Handcrafted soaps naturally have a high glycerin content, which is great for your skin – but it also means the soap requires a place to dry out between uses. The glycerin contained in the soap is a humectant and therefore attracts water. If left in standing water, the soap will break down very quickly. To prolong the lifespan of your soap, do not allow it to sit in a location or container that allows water to pool in the bottom. Instead, please store your soap in a dry place out of the stream of water, and on a draining soap dish. A “soap saver” (an oval disk with raised nubs) placed in the bottom of your favorite soap dish will help keep it dry. Unused soaps can and should be stored in a cool, dry place. A linen closet or lingerie drawer is perfect. (Plus, the soap will make your items smell good as well!) Precautions: As with any soap, keep it out of your eyes (rinse thoroughly with plain water if this occurs), and discontinue using if irritation develops. Be sure to check the ingredients if you have allergies. Soap is very slippery when wet, so please take care not to step on a wet bar while in the tub or shower. And finally, we know the soaps smell really, really good, but please do not eat the soap. Not only will it not taste as good as it smells, but it could make you ill. If you do accidentally ingested the soap, please contact your nearest emergency physician services center and follow their advice, as directed.
  • Should I do anything special with my candles?
    Every time you light your candle, please be sure to allow sufficient burn-time to create a melted wax pool that spans the entire surface of the candle, extending to the edges of the container. This will prevent the wax from “stair stepping” down the center of your candle which can cause the subsequent burn to flood and extinguish the wick. To trim the wick for our double-wood-wick candles, just pinch the top of the completely cooled wick before relighting and it will trim itself (break off) to the appropriate height. Keep your candle free of any foreign materials, including matches and wick trimmings. Only burn the candle on a level, fire-resistant surface. For best scent retention and throw, do not burn the candle for more than three hours at a time or no more than a 1/2” depth of melted wax. WARNING: To prevent fire and serious injury, always burn the candle within your line of sight. Keep away from drafts and vibrations. Keep out of reach of children and pets. Never burn the candle on or near anything that can catch fire.
  • What different payment methods do you accept?
    Credit Cards Debit Cards eGift Cards – only those available from Overhill Lane PayPal
  • Is my data private?
    We respect your privacy, because we also enjoy our privacy. Therefore, we do not sell your information, nor do we use your information without permission. You are important to us and we will always guard your data safely and ensure your privacy with our actions. We may, but only with your permission, use your basic information (such as first name and last name initial) for reviews of our products that you leave on our website. We hope that you enjoy our products and will leave us many wonderful reviews. We may also, infrequently, contact you via e-mail or SMS text messaging with marketing information you may find useful, such as sales, coupons, new product announcements, etc. Our full privacy policy can be found here. If you ever have a problem with our website or in regards to an order you placed, please contact us immediately at and we will make sure to rectify the situation as soon as possible.
  • Can I return my product?
    Due to the nature of handcrafted products, the item you receive may vary slightly in design than those shown in the product photos. Because of the intimate & personal nature of our products, we cannot accept returns of items, even if unopened. However, because we want you to be completely satisfied with your order, contact us so that we can discuss the situation and come to a mutually agreeable solution.
  • When will my package ship?
    We ship out packages from Monday through Friday (7am-11am, our local time). All in-stock items normally ship the next day from the date the order is placed. If your order includes a product that will need to be created prior to shipment, it may take 1-2 days longer to complete the shipment. We do carry a sizeable inventory that is immediately available, but situations could arise where the inventory was depleted at market and had not yet been updated on our website. For that situation, we apologize for the delay, but we will be sending you the freshest products you can purchase. We ship our orders using USPS First-Class mail, Priority Mail, or Priority Express Mail. The use of these levels of shipping services are chosen by you during checkout. The least expensive option is chosen as the default, based on the items contained within your order, their size, and overall weight.We have found that using these three services have allowed us to provide our customers with the best shipping experience (without undue delay or improper care of your shipment). Your shipment tracking information will be automatically generated and sent to you after we have completed the package and printed the shipping label. We will never generate your shipping label until your shipment is ready to be given to the carrier.
  • Can I get my products hand-delivered?
    We can provide local delivery services upon request and payment of a nominal fee to cover the vehicle use costs. We have a local delivery service surrounding the Washington and Allegheny County areas of Southwestern Pennsylvania. These options will appear at checkout if you fall within the delivery zone.
  • Can I pick up my items?
    Our no-cost pick-up service is limited to the days that we are actively selling at The Artisan Market in the Strip which is located at the corner of 20th Street & Penn Avenue in Pittsburgh. We sell at that market on Saturdays and Sundays (April-December) from the hours of 9am to 4pm. Please visit our calendar to be sure we are scheduled to be at market on the weekend you desire to pick-up your order. The only times we will suddenly not be at market as noted on our calendar is when we are under threat of severe weather or due to personal illness. If either of these two situations arise on a date you have chosen for your pick-up, we will immediate contact you and arrange alternate means of getting your order to you. The option of using the Pick-Up feature is available through the shipping options during checkout. Be sure to leave the date and approximate time you will be picking up your order in the Notes section of the checkout screen.
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